Terms & Conditions
The following terms and conditions shall apply in respect of all UK and overseas printed book and e-book sales, and will form the basis of your contract with Bruce Percy Photography.
1. We will not ask for or keep information about customers, unless agreed by both parties, other than is necessary to process orders, process refunds, and provide information about products and about our events. We will not disseminate personal information about customers to any third party. We will comply with any customer's request to discard their telephone number, e-mail address and their address by e-mailing bruce@brucepercy.com
2. For all refunds where the original payment was made through a Payment processor, they will be returned to you, minus any fees that the Payment Processor has kept from the original transaction (up to 5%).
3. For all e-book orders, an email with a download link will be sent within 24hours of the transaction. Each e-book has an expiry link that is valid for 48 hours. If you need your activation link re-enabled, please email bruce@brucepercy.com. We will endeavour to reactivate your link within 24 hours.
4. For printed book orders, if an order has not been received by the estimated date of delivery, you can e-mail us at info@halflightpress. We will investigate the matter and respond within 24 hours.
5. For UK printed book orders, If the item does not arrive by 14 days after the estimated delivery date, you may ask for a refund of the cost of the goods and the carriage. For all international printed book orders, if your item does not arrive after 28 days after the estimated delivery date, you may ask for a refund of the cost of the goods and the carriage.
6. For printed book orders, you may return goods if they are received damaged, or if the incorrect item is delivered. They should be returned by the cheapest available method of carriage. You will be refunded the cost of goods and the carriage once we have received the goods. Please email bruce@brucepercy.com to inform us that the goods are being returned
7. You are entitled to invoke your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000.
8. We will supply customs forms for all international orders, which list the value, contents and description of items contained in the package. The customer must pay any customs or import duties levied once the package reaches an international destination.
9. Cancelling digital content: digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods. As soon as you access or download the content, you waive the 14-day cooling-off period. No refunds will be given for content that has been downloaded.
10. By signing the order form or ticking the terms and conditions check box during checkout, you are agreeing to accept these Terms and Conditions.